Tip: Annual Rental Income
Ensure the Annual Rental Income for the BTL property is entered against Applicant 1 on the ‘Current Income details screen’ in Introducer Internet.
Tip: BTL property self financing assessment
Accurately complete all the fields in the ‘BTL property self financing assessment’ fields on Introducer Internet, including Rental voids.
Tip: Minimum income (BTL)
Make sure Applicant 1 is employed and earning a minimum basic income of £25K
Processing your applications
This information was updated on Friday 3rd February at 18:35
Initial application set up
2nd Feb
We are assessing new applications received on 2nd February
Once the application has been set up, you will receive a MATS update confirming your application has been sent to an underwriter or requesting documents.
Document validation
3rd Feb
Today we are assessing supporting documents sent to us either by fax or MATS document upload received on 3rd February
Underwriting date
2nd Feb
We are reviewing applications sent to our underwriting queue on 2nd February
You will have received a MATS message confirming the date your application was sent to our underwriter queue.
Average time to survey
2.7 days
Our turnaround time from agreeing your case to receipt of the survey is 2.7 days
Where we have a requirement to survey your property either internally or externally
Please note: This turnaround time is included within our average offer time below.
Average offer time
11.0 days
Our average time taken to offer an application was 11.0 days
Based on applications offered within the last week (ending 29th January)
Please ensure you supply any supporting documents we request as quickly as possible, and that it meets our requirements. Delays in outstanding information is the main reason for an offer taking longer than our average time.
7 secondsWas our average time to answer your calls by our administration centre yesterday
15 secondsWas our average time to answer your calls by our telephone sales teams yesterday