Our service

At Abbey we know how important your business is to us, so we have developed a number of user guides to help you submit a fully packaged application to us.

• Application checklist
• Income evidence requirements 
• How to assess affordability
• Lending criteria

Remember to use the new Fax header when sending us all the required documentation

Current service levels

Telephony - Our target 95% of calls are answered. 

End to End cycle time - Our target 12.5 days

Remember you can keep updated on the progress of your pipeline mortgage applications via,

• MATS up to the point it has been accepted by us (subject to valuation)
• or the Introducer Internet tracking system, after underwriting