Mortgage FAQs

You do not need to register for MATS. You will receive a case reference number when you submit a mortgage application on Introducer Internet and you simply enter this into the box and press ‘search’.

If you do not know your registration details, please phone our Help Desk on 0870 907 9450* or email us at support@lms.com listing your company name and your Abbey introducer code.

*Daytime calls cost 8p plus up to 6ppm from a BT Calling Plan Mon-Fri. Mobile and other providers’ charges may vary.

It’s easy to register to do business with us. Please go to the registration process and follow the simple steps.

You should contact the intermediary payments team on 0845 607 0584.

You should contact the intermediary payments team on 0141 275 8833.

You’ll receive weekly and year-to-date procuration fee statements in line with the payments you receive. These statements are issued the week after the payment sent on a Thursday. If you are an Appointed Representative your statement is issued via your principal company. Or you can e-mail us on boxprocfeeenquiries@abbey.com

For more information on our commission terms, please don't hesitate to contact your local regional office.

Your BDM can:

• Discuss new mortgage cases and advise on lending policy
• Provide training/guidance on the use of Introducer Internet, for both new submissions and amendments
• Provide advice and guidance for the more unusual queries where the information is not readily available on the abbeyforintermediaries.com
• Help with the ‘appeals’ process and give guidance on what is likely to succeed and what is not
• Arrange face to face meetings and/or training for new and existing brokers
• Explore new business opportunities for brokers
• Provide market feedback and trends

You’ll receive an email update each time a key stage is completed.

There are a number of ways to keep up to date with product rate changes and updates to lending ciriteria. Simply click here and register for regular updates.

You’ll receive an email update each time a key stage is completed.

If you know the case ID, simply enter this into MATS and you will be able to find out where the application is up to within your Regional Office. If you have been advised that the case has been agreed and you want to find out when an offer will be issued, log onto Introducer Internet and select case tracking. If you are still unsure, please call your local Regional Office.
You can find the telephone number of the team looking after your case by searching on your post code.

Simply go to the Login page, enter your case reference number and press ‘search’. You will receive a case reference number when you submit a mortgage application on Introducer Internet.

There are four key stages:

1. Application received
2. Passed to underwriters for decision
3. Valuation instructed
4. Application agreed

No, we do not offer self-certification mortgages.

No. We do not offer mortgages for self build.

Click Lending Criteria for full details. You may either download a PDF of our latest lending criteria or you may use the "Search" facility.

All lending enquiries should be made by calling your local Regional Office.

Yes we do. Go to our Lending Criteria for full details on LTV restrictions. You may either download a PDF of our latest lending criteria or you may use the search facility.

Our Tracker Rate and Flexible Offset mortgages have a minimum rate of 0.0001%

You can view the latest Mortgage product ranges by going to our latest rates.

You should phone your local Regional Office.

Our affordability calculator can help you with this. Enter all your customer’s income and outgoings and it will work out how much they may be able to afford to borrow based on a low, medium or high credit score.

If your client(s) wishes to borrow more when the new mortgage is taken out, the application for additional borrowing will be subject to the deals available and the lending policy which applies at that time. In some cases, for example, where your client(s) wishes to borrow more in relation to their income than we are prepared to lend on standard terms, the additional borrowing will only be agreed if the whole of the new mortgage is on specific terms. This may mean they will be unable to transfer the terms of the existing mortgage as described above.

If your client’s new mortgage is for a smaller amount than the existing one, any Early Repayment Charge which applies will be based on the difference between the two mortgages.

The majority of Abbey's products have an ERC, which is payable if your client redeems their mortgage before the  charge end date. However, your client(s) will not have to pay the early repayment charge, where one applies, if, at the same time that the mortgage is repaid, a new mortgage is taken out for the same amount and which continues on the same terms as the existing deal.

Please contact your local Regional Office and they will be able to advise you.

Please complete and sign the Existing Customer Request Form and fax it to your Regional Office. Alternatively your client can phone the existing customer helpline on 0845 600 0346, lines are open 8am-7pm Mon-Fri and 9am-2pm Sat.

If your client(s) wishes to move house in the future, provided we are satisfied with the new property and that they can afford the repayments, the terms of the mortgage can be taken.

After we have agreed the application, we instruct LMS, who appoint one of their panel law firms and they will be in touch with your client within 24 hours of our instruction.

We will pass your clients’ details to LMS (Legal Management services), who will arrange for one their panel law firms to carry out, free of charge to your client, all the standard legal work for qualifying remortgage cases. Your client will only have to pay for any non-standard costs, eg, for a defective title, insolvency policy or Land Registry fee if the property is unregistered. However, we will levy an early repayment charge equivalent to the costs we have incurred in dealing with the remortgage if on or before the end of the benefit period your clients’ mortgage is repaid.

For a list of all charges please click here to download our tariff of charges.

We charge £225 to cover the cost of providing, maintaining and administering your customer’s mortgage. This can either be paid up front at completion or paid at redemption of the mortgage.

If your client changes their mind after we have collected a booking fee paid upfront, we would not refund it unless one of the following applies:

• we decline the application for any reason prior to the valuation being requested,
• after the valuation has been completed our surveyor decides that the property would be inadequate security for us,
• our surveyor down-values the property and the customer needs to select a different product.
   
           

All borrowers are able to make capital repayments of up to 10% of their total outstanding loan balance each calendar year without incurring a charge. The minimum capital repayment is £500.

Yes most of our mortgage products have an early repayment charge.

Our ERCs are calculated as a percentage of the outstanding mortgage balance at the time of redemption. The level of charge differs by the initial term of the product.

For Variable Rate Trackers

For Fixed Rates

We do not charge an application fee in addition to the product Booking fee.

None of our products currently has an HLC.

All our products allow the booking fee to be added to the loan, unless highlighted on the Rate Bulletin. Interest will be charged on fees when they are added to the loan, at the interest rate of the client’s main loan account.

If any customer wants to change to another product after their application has been agreed and the survey has been instructed, they have to pay a fee of £199. This fee cannot be capitalised in any circumstances. If a customer wishes to change their product they must pay this fee before the product change is processed. You will need to fax the written request to change the product to your local Regional Office, who will then contact you by telephone to obtain the customer’s valid debit/credit card details

If the customer has already paid a booking fee upfront for the orginal product and wants to change to another product, the new product booking fee would be payable as well.

Click valuation fees and then scroll to the bottom of the lending criteria for full details.