I have a problem with my Additions software – who can I call?
You should contact the Additions broker support line 0845 365 1583 who will be able to assist you with any problems related to the Additions software. Unfortunately, they will not be able to help with any other software/system issues such as Firewall settings.
Where can I get Policy books for Additions products?
You should contact the Additions broker support line on 0845 365 1583. PDF's of the documents are also held in the Sales Aids/Literature section.
How do I find out about my General Insurance commissions?
For more information on our commission terms, please don't hesitate to contact your sales team.
I have a query about my commission - who do I call?
You should contact the intermediary payments team on 0141 275 8833.
What should I do if there is a problem with my General insurance commissions?
You should contact the intermediary payments team on 0845 607 0584.
What are your commission claw back rules?
How do I register for Santander Additions?
If you have not already registered for Santander Additions click here and complete the online registration form. You will need your unique ID Number that you use to log into Introducer Internet to complete the form (eg ABC D 123456P). If you don’t know your ID please contact your sales team. Once you have registered you will receive an email within 24 hours with your unique reference and password details. The password is case sensitive and must be as shown in the email. If you have registered and did not receive an email within 24 hours of submission call the Additions Broker help line 0845 365 1583 and they will confirm your registration and re-issue the email.
Are claims relating to stress and back pain covered by your MPPI products?
There are no specific exclusions or restrictions relating to claims arising from stress and back pain however, cover is subject to general terms, conditions and exclusions which could apply and you should ensure your clients are aware of these and read the policy document
When is commission paid for Additions products?
Indemnified Commission
The annual commission is paid on the collection of the 2nd full month's premium. Eg. If a policy is set up on 16th March, the indemnified commission will be paid on 1st May.
Monthly Commission
For all policies due for collection on the close of each month we pay commission on the 1st of the following month.
Are self employed eligible for MPPI cover
Yes – to be eligible to claim for unemployment cover your client must have involuntarily ceased trading because they could not find enough work to meet their business and living expenses and have declared this to HM Revenue and Customs.
Your client will not be eligible to claim if they reasonably believed or knew they would cease trading when the policy was taken out.